We're here to help.

Questions about listening, your account or a purchase? Email the CrimeFM team.

A chapter won't play

Check your internet connection and try play again. If it still won't load, send us the story and chapter, your device and app version, roughly when it happened, and the message you saw.

Please contact us before deleting the app. Removing it can affect saved guest access and progress.

Accounts and saved stories

If your saved stories, chapter access or coins appear to be missing, contact support before creating another account or buying again. Tell us which sign-in email you use, if you have one. Never email a password, sign-in code or private playback link.

Purchases and refunds

If Apple or Google Play confirms a purchase but it has not appeared in CrimeFM, send us the coin pack and approximate purchase time. Please don't repeat the purchase to fix a missing credit, and don't send payment-card details.

For an Apple-billed refund, use Apple's refund request service. For a Google Play-billed purchase, follow Google Play’s refund guidance. Refunds are handled under the applicable store’s policies and consumer law. Contacting CrimeFM or deleting an account does not itself submit a refund request.

Privacy and account requests

For access, correction or deletion requests, email support@crimefm.com. We may need to verify that the account belongs to you. We will not ask you to email a password or sign-in code.

Story corrections

To report a factual error or content concern, include the story, chapter and approximate playback time. Explain the issue and include a source link if you have one. Share only the personal information needed to explain your concern.